Members may not be aware that DWP has introduced revised guidance for employees raising a grievance, or harassment, discrimination or bullying complaint, from 6 July 2010. The guidance was introduced following consultation, but not agreement, with the Departmental Trade Union Side (DTUS).
DWP believes that employees should now attempt to resolve their issues using the Issue Resolution Policy and Procedures. Issue Resolution is described by DWP as “an informal way of resolving work place issues in a speedier way, with a minimum of fuss and stress on those involved whilst achieving the same outcomes as making a formal complaint.”
DWP Policy has always supported an informal approach to resolve grievances. The new Issue Resolution Policy, Procedures and Advice now provide extensive guidance for managers and employees on putting an informal approach into practice. Under the Issue Resolution Procedure (2.2) employees are encouraged to seek advice and support from their TU rep and/or a work colleague before the discussion, but they have no right to representation at the discussion.
Grievance Policy, Procedures & Advice
DWP Grievance Policy, Procedure and Advice have also been revised. Under Grievance Policy (5) employees have the right to raise grievances in accordance with the DWP formal grievance policy without having used the Issue Resolution Procedures. Employees have the right to Trade Union advice support and representation under the grievance and appeal procedures.
Grievance rights have been placed within the new Issue Resolution intranet site on the Problems at Work page of the Department and You.
The HDB (Harassment, Discrimination and Bullying) Policy, Procedures and Advice are also listed under the Formal Complaints Home Page.
North Staffordshire Branch advice to members is to see your Local representative should any issue arise that requires resolution. Reps details are on our contacts page.
Let us know what you think about the new procedures?